1. Use of the Platform
ZamMaintain provides tools for property companies, administrators, managers, tenants, technicians, and platform administrators to coordinate maintenance workflows. Users agree to use the platform only for lawful property operations and related communication.
2. Accounts and Responsibilities
Users are responsible for keeping login credentials secure and for the activity performed under their accounts. Company administrators are responsible for creating appropriate users, assigning roles, and keeping organization records accurate.
3. Maintenance Requests and Evidence
Requests, issue photos, completion proof, technician notes, and feedback should be accurate and relevant. ZamMaintain may preserve request history, assignment records, status updates, and audit logs for operational accountability.
4. Payments and Subscriptions
Subscription and service payment flows may rely on third-party payment providers. Payment availability, checkout behavior, invoice completion, and payout timing can depend on provider rules, bank processing, and verification requirements.
5. Technician Participation
Technicians may be required to provide accurate profile, specialization, service area, document, and payout information. Platform administrators may approve, reject, suspend, or review technician access based on operational requirements.
6. Availability and Changes
We aim to keep the service reliable, but features may be updated, interrupted, or changed for maintenance, security, compliance, or product improvement. Continued use of the service means accepting the current terms.
7. Contact
For service questions, contact support@zammaintain.com.